Privacy Policy

Last Updated: June 25, 2026

The Pet Being (“we”, “our”, “us”) is committed to protecting the privacy of every pet parent who visits and shops with us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website www.thepetbeing.in (the “Website”) and our services.

By using our Website, you agree to the practices described in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect the following types of information:

a) Information You Provide Directly – Name, email address, phone number, and delivery address – Billing information and payment details – Account login credentials – Pet details you share with us (type, breed, age, health needs) for personalised recommendations – Communications with our team, including counselling and vet consultation queries – Reviews, feedback, and survey responses

b) Information Collected Automatically – IP address, browser type, and device information – Pages visited, time spent, and browsing behaviour on our Website – Cookies and similar tracking technologies (see Section 7)

c) Information from Third Parties – Payment confirmation from our payment gateway partners – Delivery status from our logistics partners

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Deliver products to your address
Provide customer support, counselling, and vet consultations
Send order updates, invoices, and delivery notifications
Offer personalised product recommendations based on your pet’s needs
Improve our Website, products, and services
Send promotional offers and newsletters (only with your consent)
Prevent fraud and ensure the security of our platform
Comply with legal and regulatory obligations

We do not sell your personal information. We may share your data only with:

Payment gateways (e.g. Razorpay) to process transactions securely
Logistics and courier partners to deliver your orders
Service providers who help us operate our Website and business
Legal authorities when required by law or to protect our rights

All third parties are required to keep your information confidential and secure.

4. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. Payment transactions are processed through secure, PCI-compliant payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and data (subject to legal retention requirements)
Opt out of marketing communications at any time
Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at the details in Section 10.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Cookies

Our Website uses cookies to enhance your browsing experience, remember your preferences, analyse traffic, and personalise content. You can control or disable cookies through your browser settings, though some features of the Website may not function properly without them.

8. Children’s Privacy

Our Website is intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

The Pet Being Email: support@thepetbeing.in Website: www.thepetbeing.in

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.