We usually reply within 1 business day
We'd love to hear from you.
Questions about an order, a product, or which food is right for your pet? Our team of humans (and one very opinionated Labrador) is on it.
Send us a message
Tell us what's on your mind — a product question, an order query, or just a hello.
Reach us directly
Prefer old-school? Every channel below reaches a real human on our team.
Phone
Email
Support Hours
Mon – Sat · 9 AM – 6 PM
Order help
Follow us
Skip the wait
Answers, faster.
Three shortcuts to the most-asked questions on our support desk.
Track my order
Check live shipping status with your order number or AWB — no login needed.
Track order →Ask a vet
Diet, health, or first-time-parent questions — our in-house vet desk replies within 24h.
Ask a vet →Returns & refunds
Damaged, wrong or unsatisfactory product? Here's how our returns & refunds work.
Read policy →