The Pet Being Terms and Conditions
Effective Date: 3rd January 2024
1. Introduction
Welcome to www.thepetbeing.in (“Website”), owned and operated by Ankur Jain (“Owner” or “Company”), a company incorporated under the Companies Act, 2013 of India. These Terms of Use, along with our Privacy Policy, govern your access and use of our Website. By accessing, browsing, or using our Website, you agree to comply with and be bound by these Terms of Use. Please read them carefully.
2. Acceptance of Terms and Conditions
By accessing or using the Website, you acknowledge that you have read, understood, and agree to abide by these Terms of Use. If you do not agree with any part of these terms, please refrain from using our Website.
3. Modifications
The Pet Being reserves the right to modify, adjust, vary, amend, or alter these Terms of Use at any time and at its sole discretion. Users are responsible for staying informed about any changes. The Pet Being shall duly notify users of such modifications, and continued use of the Website constitutes acceptance of the updated terms.
4. Eligibility
The use of this Website is available only to individuals who can form legally binding contracts under the Indian Contract Act, 1872. Minors and persons “incompetent to contract” are not eligible to use this Website. By using the Website, you affirm that you are of legal age to enter into a binding contract and comply with these terms.
5. Product Information, Pricing, and Promotional Discounts
While we strive for accuracy, typographical errors may occur in product information or pricing. The Pet Being reserves the right to correct errors and may modify product prices or information at its discretion. Prices are displayed in Indian Rupees (INR) and are subject to change without notice.
Promotional discount codes are subject to terms specified during campaigns. Use of only one discount code per order is permissible. Certain products, such as pet food and treats, are not eligible for return or refund.
6. Shipping Policy
We offer fast and reliable shipping services across India. Delivery partners, including local partners and renowned courier services, ensure timely delivery. Shipping costs, if applicable, will be communicated during the checkout process.
At The Pet Being, we are dedicated to providing a seamless and efficient shopping experience for all your pet needs. Please review our shipping policy for a clear understanding of how we process and deliver your orders.
Free Shipping on Orders over Rs. 999: Enjoy the convenience of free shipping across India when your order value exceeds Rs. 999. This offer applies to both pet food and pet supplies, ensuring that you can provide the best for your furry friends without worrying about additional shipping costs.
Nationwide Delivery: We proudly deliver to all corners of India, ensuring that pet owners in Pan India can access our extensive range of pet products. Whether you reside in bustling cities or remote locations, we strive to make our products accessible to you.
Order Processing Time: Upon successful payment confirmation, we process orders swiftly to ensure minimal waiting time for our customers. Orders are generally dispatched within [insert number] business days, excluding weekends and public holidays.
Shipment Tracking: Once your order is dispatched, you will receive a tracking number and details via email. Utilize this information to track the real-time status and location of your shipment through our logistics partners.
Delivery Duration: The estimated delivery time varies based on your location. While we aim to deliver your orders as promptly as possible, please consider that certain remote areas may experience slightly longer delivery times.
Shipping Charges: For orders below Rs. 999, a nominal shipping fee will be applied at checkout. This fee is designed to cover the logistics costs associated with delivering your pet products to your doorstep.
Change of Delivery Address: You can update your delivery address until the order is shipped. Once shipped, address modifications are not possible for logistical reasons.
Multiple Shipments: In case your order includes items from multiple vendors, you may receive separate shipments to ensure the timely delivery of each product.
We appreciate your trust in [Your E-Commerce Website], and our commitment is to provide you and your pets with a convenient, reliable, and enjoyable shopping experience. If you have any further queries or require assistance, feel free to contact our customer support team.
Note: Please refer to our detailed Shipping Policy for comprehensive information on delivery times, costs, and regions covered.
International Shipping Policy
At The Pet Being, we are delighted to offer international shipping services through our trusted partner, Shiprocket International. Please read the following International Shipping Policy to understand the process, timelines, and conditions associated with international orders.
- Shipping Process:
Upon receiving an international order, we commence the packing process adhering to international standards within 24 working hours. Our dedicated team ensures that each order is securely packed to safeguard the products during transit.
- Shipping Partner:
We have partnered with Shiprocket International, a reputable international shipping service, to handle the logistics of our international shipments. Shiprocket International is committed to delivering packages safely and efficiently to destinations worldwide.
- Shipping Timeline:
The estimated delivery time for international orders typically ranges from 8 to 20 days, depending on the destination country and the distance involved. Please note that these timelines are indicative and may be subject to variations based on factors such as customs clearance, local regulations, and unforeseen circumstances.
- Shipment Stuck or Delayed:
If a shipment encounters unexpected delays or gets stuck during transit, customers have the flexibility to cancel their order at any time. We understand the importance of your order, and your satisfaction is our priority. If you choose to cancel due to delays, the refund will be processed following our international refund policy.
- International Refund Policy:
Our international refund policy ensures a seamless process for customers who wish to cancel their orders due to unforeseen delays or other valid reasons. The refund will be processed promptly, adhering to the guidelines outlined in our International Payment Policy.
- Customs and Local Regulations:
Customers are advised to be aware of and responsible for customs duties, taxes, or any other regulations applicable in their respective countries. The Pet Being cannot control or predict these charges, and they are the sole responsibility of the customer.
- Contacting Customer Support:
For any concerns, queries, or updates regarding international shipping, customers can reach out to our customer support team at support@thepetbeing.in. We are dedicated to providing assistance and resolving issues promptly.
- Compliance with Indian and International Rules:
Our international shipping operations adhere to both Indian and international regulations. We ensure compliance with shipping and trade laws to facilitate a smooth and lawful process.
Thank you for choosing The Pet Being. We appreciate your trust, and our International Shipping Policy is designed to provide a positive experience for our valued international customers. If you have any further questions or require clarification, please do not hesitate to contact our customer support team.
7. Taxes
You are responsible for payment of all fees, including applicable taxes, associated with your purchases. The Pet Being reserves the right to modify product prices or include additional charges based on tax regulations.
8. Intellectual Property, Software, and Content
The Pet Being retains ownership of all content on the Website. Users are granted a limited license for personal use, and any unauthorized copying, modification, or distribution of content is strictly prohibited.
9. Links to Other Sites
The Website may contain links to third-party websites. The Pet Being does not endorse any third party, and users access such links at their own risk. The Pet Being disclaims liability for any content on linked sites.
10. Guarantees and Warranties
To the extent permitted by law, The Pet Being excludes all warranties and will not be liable for any damages incurred by users in connection with their use of the Website.
Note: Please refer to our detailed Warranty and Guarantee Policy for information on specific product warranties.
11. Privacy
User privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
12. Account Information
Users may be assigned an account for Website access. It is the user’s responsibility to maintain the security and confidentiality of account information. Users agree to notify The Pet Being of any unauthorized use or breach of security.
13. Cancellation Policy
a) Cancellations by The Pet Being: The Pet Being reserves the right to cancel orders for various reasons. If an order is canceled after payment, the amount will be refunded.
b) Cancellations by You: Users can cancel an order within 24 hours of placement. Refunds for canceled orders will be processed within 5 to 7 working days.
Note: Some products, including pet food and treats, are not eligible for return or refund. Please refer to our detailed Cancellation and Refund Policy.
14. Indemnification
Users agree to indemnify and hold harmless The Pet Being, its affiliates, and their respective officers, directors, agents, and employees from any claims or demands arising from the user’s breach of these Terms of Use.
15. Governing Law, Jurisdiction, and Dispute Resolution
These Terms of Use are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the appropriate courts in New Delhi, India.
16. Grievance Redressal
For any concerns or complaints, users can contact the designated Grievance Officer at the provided contact details. The Pet Being will make reasonable efforts to address and resolve grievances promptly.
17. Termination
The Pet Being reserves the right to terminate user access to the Website without notice, and the Terms of Use survive such termination.
18. Entire Agreement
These Terms of Use constitute the complete agreement between the user and The Pet Being. If any provision is found invalid, the remaining provisions shall remain in full force and effect.
By accepting these Terms of Use, users affirm that they have read, understood, and agree to abide by all terms and conditions.
Note: This Agreement is published by the provisions of the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines) Rules, 2011.
Date: 3rd January 2024
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