Order Related Query
The Pet Being FAQ
[/ux_text] [gap][row][col span=”6″ span__sm=”12″][accordion title=”Order Related Queries”][accordion-item title=”Q: How can I change my shipping address or phone number in the Order?”]Managing your order details, including updating your contact information, is a straightforward process through the “My Order” section until the order is shipped. Simply navigate to the order detail screen within this section, where you’ll find a small edit icon. Clicking on this icon allows you to conveniently input any changes to your information.
However, please be advised that once an order has been shipped, alterations to the address or phone number become restricted for logistical reasons.
[/accordion-item] [accordion-item title=”Q: How do I know the current status of my order?”]Navigating through your shopping journey with us is designed to be seamless, and the “My Orders” tab in your “My Account” page is your go-to destination for real-time updates. Here, you can instantly view the status of any specific order and review your entire order history.
Once your order embarks on its journey, a “Track” button will be at your disposal, offering precise insights into its current location. This feature ensures you stay informed, allowing you to anticipate the joyous moment when you can pamper your pet with the awaited goodies.
For those who opted for a guest checkout, fret not. Simply sign up or sign in using the email address used for the order, and you’ll seamlessly access the same tracking benefits outlined above.
Should you encounter any challenges in tracking your order immediately after shipment, we recommend checking back after a brief interval. Occasionally, our esteemed shipping partners may experience slight delays in updating the details.
We make sure with every successful order you receive order status messages along with order tracking details like AWB and courier partner name so that you are up-to-date with the live status of your shipment.
Remember, we’re just a call away, ready to assist you at every step.
[/accordion-item] [accordion-item title=”Q: Where can I find my orders?”]To access and monitor your orders, both current and past, kindly navigate to the “My Order” option available in the menu. Your entire order history is conveniently consolidated here for your reference.
If, after successfully completing payment, your most recent order is not immediately visible, we recommend waiting for approximately 15 minutes before checking again. In most cases, this brief interval allows for seamless updates to your order status. However, should you still encounter any challenges, our dedicated customer support team is readily available to assist you.
Your satisfaction is our priority, and we appreciate your understanding.
[/accordion-item] [accordion-item title=”Q: Can I cancel my order before it has been shipped?”]Certainly, you have the flexibility to manage your order even if it was placed as a guest. Simply Sign-up or Sign-in using the email address utilized during the order placement. Once logged in, navigate to the “My Order” section, where you can effortlessly track or cancel your order.
In the event of a cancellation, please be informed that the order will be promptly canceled, and the refunded amount will be processed within 48 business hours from the time of the cancellation request.
We appreciate your trust and look forward to serving you with excellence.
[/accordion-item] [accordion-item title=”Q: Can I cancel my order after it has been shipped?”]We understand that circumstances may arise, and you may need to cancel an order. While cancellation after shipment or at the time of delivery is generally not the norm, we acknowledge that exceptions exist.
Cancellation requests made post-shipment or during delivery are subject to evaluation, and approval is contingent upon a valid reason. In certain cases, a nominal shipping cost may be applicable, and the remaining amount will be promptly refunded.
Your satisfaction is paramount to us, and we appreciate your understanding of the conditions associated with post-shipment or delivery cancellations. For further assistance or to discuss specific cases, please feel free to contact our customer support team.
[/accordion-item][/accordion] [accordion title=”Shipping Related”][accordion-item title=”Q: How long does it take to deliver my order?”]A: Our warehouse is located in Noida. We ship to over 17000+ pin codes all over India from our warehouse, the delivery timelines are as,
| City | Estimated Delivery Time |
| Delhi NCR | 24 Hour Delivery (Order before 5:00 PM) |
| Gurugram | 1-2 Business Days |
| Bengaluru | 3-5 Business Days |
| Mumbai | 3-5 Business Days |
| Kolkata | 3-5 Business Days |
| Hyderabad | 3-5 Business Days |
| Chennai | 4-6 Business Days |
| Navi Mumbai | 3-5 Business Days |
| Chandigarh | 2-4 Business Days |
| Jaipur | 2-4 Business Days |
| Lucknow | 2-4 Business Days |
| Guwahati | 5-7 Business days |
[/accordion-item] [accordion-item title=”Q: How much time do you take to ship my order?”]
A: We take less than 24 hours (excluding Public Holidays & Sunday) to ship your order from the warehouse, so that it reaches to you as early as possible.
[/accordion-item] [accordion-item title=”Q: Are there any shipping charges?”]We are pleased to offer free delivery across India for all orders exceeding Rs.1999/-. For orders below this threshold, nominal delivery charges ranging from Rs.149/- to Rs.199/- apply to offset the costs associated with the products.
It’s important to note that for Cash On Delivery (COD) orders exceeding Rs.2999/-, we do not impose any additional charges. All orders below Rs. 2999/- will be charged with Rs. 199/- as COD Charges.
Our commitment is to provide you with a seamless and cost-effective shopping experience.
[/accordion-item] [accordion-item title=”Q: Does The Pet Being accepts COD Payments?”]A: Yes, we provide COD service on 17,000+ pin codes across the country.
[/accordion-item] [accordion-item title=”Q: What if I receive expired or damaged product?”]At The Pet Being, we prioritize the quality and freshness of our products through regular and stringent quality and inventory checks. We take every measure to ensure that no expired or damaged products are dispatched.
However, in the rare instance that you receive a product past its expiry date, we request your cooperation in promptly notifying us. Please share a clear picture of the product, highlighting the visible expiry date or damage of the product, along with an unboxing video. This documentation assists us in conducting a thorough investigation.
Upon verification, if an expired product or damage is confirmed, we are committed to offering you a swift resolution. You have the option to choose between a refund or a replacement, and we assure you that the service will be initiated without delay.
We value your trust in us and appreciate your cooperation in helping us maintain the highest standards of product quality.
[/accordion-item][/accordion][/col] [col span=”6″ span__sm=”12″][accordion title=”Refunds & Returns”][accordion-item title=”Q: Can I return products to The Pet Being?”]Returns will be accepted only for the following categories:
Collars, Leashes, Jackets, Socks and any other apparel where we understand that size could have been an issue.
No Returns will be accepted in the categories of Consumables such as Food as we understand that the Pet parent has made an informed choice. Yes, if the package is damaged, in that case, we cannot risk the health of your lovely pet and hence would be happy to accept a return and refund your money. Since we operate through our own warehouses, we ensure that no defective product gets shipped but in the eventuality that we have an error, will be happy to refund.
But we would want you to notify us via email at info@thepetbeing.in within 2 business days post order delivery and we will get back to you.
Also, in certain exceptions such as Toys, it may be possible that your Pet is an aggressive chewer. Please pick the right product, as a toy meant for a small breed would easily be ripped apart by a large breed
[/accordion-item] [accordion-item title=”Q: How do I return my product to The Pet Being?”]You can either email us at info@thepetbeing.in with the Order ID and reason for return. Alternatively, you can Submit A Request on the Contact Page with details of your order. But please remember to do so within 2 business days from the order delivery date.
[/accordion-item] [accordion-item title=”Q: When will I get my return refund?”]You shall be refunded your amount within 7 business days from the refunded article reaching us back. The refund will either be through net banking transaction or through The Pet Being discount coupon codes for your subsequent purchases
[/accordion-item] [accordion-item title=”Q: Can I return part of my order?”]Of course you can as long as a product belongs to the category in which refunds are allowed.
[/accordion-item][/accordion] [accordion title=”Payments Related”][accordion-item title=”Q: How do I pay for my orders at The Pet Being?”]The Pet Being offers you several ways to pay securely.
These include:
- UPI
- Credit Cards
- Debit Cards
- Net banking
- Wallets (like Paytm & PhonePe)
- Pay Later
- Cash on Delivery
The Pet Being uses the 3D secure payment gateway for card payments and the Razorpay payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at The Pet Being are processed in an extremely secure environment.
[/accordion-item] [accordion-item title=”Q: What steps does The Pet Being take to prevent card fraud?”]Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the eventuality that our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the pet parent is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine cardholder.
We have integrated most trusted and secure payment gateways on our website. We also take all actions to protect our website from hackers and fraudulent transactions. We use highly secure servers and SSL Protection for secure transactions. Our team of IT experts continuously monitor the transactions to prevent any kind of fraudulent transactions.
[/accordion-item] [accordion-item title=”Q: What is a 3D Secure Password?”]A 3D Secure password is an additional password that you’ll be asked to enter after entering your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or Secure Code password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on The Pet Being.
3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.
[/accordion-item] [accordion-item title=”Q: What does the Razorpay Payment Gateway do?”]The Razorpay payment gateway is one of the largest consumer payment processors in the world. It is a state-of-the-art payment gateway that protects your account details when you shop on The Pet Being by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.
[/accordion-item] [accordion-item title=”Q: Are there any hidden charges when I make a purchase on The Pet Being?”]There are no hidden charges when you purchase from The Pet Being. The prices listed for all the items are final and all-inclusive. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges as applicable.
[/accordion-item] [accordion-item title=”Q: How can I use a coupon code on my order?”]On the ‘Checkout page’ you will see some Offer based Coupons or if you are an existing customer, If you have a special Coupon Code sent by us, simply add the code and click ‘Apply’, the applicable discount will be applied and reflect in the total of the amount to be paid.
You can then proceed to pay the remaining amount using any form of payment. Only one coupon code can be used on a single order.
*Note:
– If you cancel an order after applying a coupon code, it would not be usable for a later purchase. In case of suspected misuse of coupons, The Pet Being reserves the right to cancel orders.
– The delivery person may/may not carry the card machine for card swipe on the spot, hence, please ensure to keep the cash ready.
– The Pet Being holds the right to discontinue any coupon code without a prior notice to the customer.
Important:
Certain brands we sell have a strict non-discounting policy and the coupon code would not apply to those brands.
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